Clear answers before you begin.

Event Planning and Decoration are our two primary contracted service lines. Décor À La Carte offers individual décor elements without a complete Decoration engagement.

Choose Event Consultation for broader planning and Décor Consultation for a complete decoration project. For one or more individual décor elements, visit Décor À La Carte. If you are unsure, use Book / Contact.

For Event Planning and full Decoration, the signed service agreement and required deposit confirm the booking. Décor À La Carte follows a separate process: A signed agreement and 100% upfront payment confirm the order. The total includes a 10% refundable security deposit; the remaining 90% is the service/décor portion.

Contact us as early as possible. Event Planning and full Decoration follow their own booking and lead-time rules. Décor À La Carte requires a minimum lead time of 7 calendar days. Availability and production timing are reviewed for each request; submitting a request does not reserve availability.

Vendor coordination may be included in an agreed Event Planning or Decoration scope. Any third-party arrangements and costs are confirmed in the applicable proposal or agreement. Third-party terms remain governed by the third party.

Yes. You can request one or more individual décor elements without a complete Decoration engagement. Explore the eight live options on the Décor À La Carte page; each request is reviewed for availability and scope.

No. Custom Backdrops start at $150 and Balloon Garlands and Arches start at $25/ft. Those are starting prices, not guaranteed quotes or automatic totals. Other options are custom priced. Pinopoles confirms the final price after reviewing your request.

No. Submitting the request is free and does not create an order or reserve availability.

Pinopoles reviews your request and may contact you about design, quantity, materials, location and timing. Once the scope and price are agreed, Pinopoles provides the agreement and sends a Shopify invoice for payment. A signed agreement and full upfront payment confirm the order. The amount due consists of the agreed pre-tax décor/service subtotal, a separate refundable security deposit equal to 10% of that subtotal, and applicable Massachusetts sales tax shown separately.

A signed agreement and full upfront payment confirm the order. The amount due consists of the agreed pre-tax décor/service subtotal, a separate refundable security deposit equal to 10% of that subtotal, and applicable Massachusetts sales tax shown separately. The security deposit is not part of the décor/service subtotal. An unsigned agreement or unpaid invoice is not a confirmed order. The security deposit is returned within 14 days after event closure or cancellation, less documented authorized deductions.

You may cancel during one 3-business-day cancellation period at the beginning, following original payment and execution of the agreement. This period does not restart after a date change, order change, or add-on. After this period, the pre-tax décor/service subtotal is non-refundable. Send cancellation requests to events@pinopoles.com or through the website contact form.

The separate refundable security deposit equals 10% of the agreed pre-tax décor/service subtotal and is returned within 14 days after event closure or cancellation, less documented authorized deductions. Post-signature add-ons and change charges are non-refundable once committed or paid, except where law requires otherwise. See the Refund Policy for details.

One no-fee date change is allowed, subject to availability and actual resulting costs.

Other qualifying post-confirmation changes are subject to feasibility and a $50 change fee plus approved resulting costs where applicable. Pinopoles will communicate the amount and obtain your approval and full payment before extra work begins or extra materials are ordered. Post-signature add-ons and change charges are non-refundable once committed or paid, except where law requires otherwise. See the Terms of Service.

Yes, subject to availability. Floral accents are not included automatically in the $25/ft starting rate; any applicable price is confirmed in your final scope.

Pinopoles sets up applicable physical installations at the agreed location. Some reusable frames, stands or structures remain Pinopoles property and are retrieved after the agreed event period. Your order will identify the applicable arrangements.

Choose the Decoration service and an appropriate Décor Consultation for broader event styling and a custom scope.

Not yet. Pina customer account and operational event access are still being prepared and are not represented as live on this website.

Pinopoles serves select areas of Eastern Massachusetts. Share the event location through Book / Contact so availability can be confirmed.