Terms of service

These terms govern use of the Pinopoles website and the Décor À La Carte request and order process. Event Planning and full Decoration engagements may be governed by a separate proposal and signed service agreement provided to the applicable client. Those agreement terms control the contracted engagement where applicable. Nothing here limits rights that cannot be waived under law.

Website use

Use the website lawfully and provide accurate information when making a request. Do not misuse the website, submit fraudulent requests, harass others, or infringe intellectual-property rights. Website text, images, branding, and designs belong to Pinopoles or their respective owners and may not be reproduced without permission.

Décor À La Carte requests and prices

The request form is free and creates an inquiry only. It does not guarantee availability, reserve capacity, establish a final price, or create a confirmed transaction. Pinopoles may contact you to clarify design, quantity, size, materials, date, location, customization, and fulfillment. The displayed $150 starting price for Custom Backdrops and $25/ft starting unit rates for Balloon Garlands and Balloon Arches are starting information, not guaranteed final quotes or automatic invoice calculations. Other offerings have custom pricing. Final scope and price are established after review and agreement. A minimum lead time of 7 calendar days is required.

Invoice, payment, and confirmation

Pinopoles provides the agreement and sends the applicable Shopify invoice/payment request after the scope and price are agreed. A signed agreement and full upfront payment confirm the order. The amount due consists of the agreed pre-tax décor/service subtotal, a separate refundable security deposit equal to 10% of that subtotal, and applicable Massachusetts sales tax shown separately. The security deposit is not part of the décor/service subtotal. An unsigned agreement or unpaid invoice is not a confirmed order. À La Carte has no installment schedule or late-payment fee.

Cancellation and security deposit

You may cancel during one 3-business-day cancellation period at the beginning, following original payment and execution of the agreement. This period does not restart after a date change, order change, or add-on. After this period, the pre-tax décor/service subtotal is non-refundable. Send cancellation requests to events@pinopoles.com or through the website contact form.

The separate refundable security deposit equals 10% of the agreed pre-tax décor/service subtotal and is returned within 14 days after event closure or cancellation, less documented authorized deductions. Applicable law and required remedies for defective or nonconforming merchandise remain in effect. See the Refund Policy for details.

Date changes and additional work

One no-fee date change is allowed, subject to availability and actual resulting costs.

Other qualifying post-confirmation changes are subject to feasibility and a $50 change fee plus approved resulting costs where applicable. Pinopoles will communicate the amount and obtain your approval and full payment before extra work begins or extra materials are ordered. Post-signature add-ons and change charges are non-refundable once committed or paid, except where law requires otherwise. Timing, available materials, design, or venue constraints may prevent a requested change. No change fee applies merely for placing an order.