Return & Refund Policy

Return Eligibility

We accept eligible returns within 14 days of confirmed delivery.

To qualify for a return:

• Items must be unused, unworn, and in original condition.
• Items must be returned in their original packaging.
• Proof of purchase is required.

Product Categories & Return Rules

1. Popular Brand Items (AutoDS Fulfilled Products)

These products are fulfilled through third-party suppliers.

• Orders for branded items cannot be canceled once placed.
• Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
• Some suppliers may require additional return conditions.

2. Private Label & Handmade Products

This includes products made or fulfilled directly by Pinopoles, including but not limited to:

• Handmade soaps
• Candles
• Custom stationery
• Other private-label products

These orders may be canceled within 12 hours of purchase.

Due to hygiene and safety reasons, opened or used soaps, candles, or personal-use products may not be eligible for return.

3. Printful / Custom Apparel Products

Custom apparel and print-on-demand items are made specifically for each order.

Because these items are custom-produced:

• Returns are only accepted for damaged, defective, or incorrect products.
• Size exchanges are not guaranteed.
• Customers are responsible for reviewing sizing information carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process the claim, customers must provide:

• Order number
• Description of issue
• Clear photos of the product and packaging

If approved, Pinopoles may offer:

• Replacement item
• Store credit
• Full or partial refund

Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made products
• Opened hygiene products
• Gift cards
• Final sale items
• Digital products (if applicable)

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping costs are non-refundable.

Refund Processing

Approved refunds are processed within 5–10 business days after returned items are received and inspected.

Refund timing may vary depending on your payment provider or financial institution.

Lost or Delayed Packages

Pinopoles is not responsible for shipping delays caused by:

• Carriers
• Weather
• Customs
• Incorrect addresses entered at checkout
• Other circumstances outside our control