Shipping policy

Pinopoles provides Event Planning, Decoration, and individual Décor À La Carte offerings. Fulfillment depends on the agreed scope. The former supplier-fulfilled merchandise catalog and its processing and tracking estimates no longer apply.

Décor installations

For physical À La Carte installations, Pinopoles performs setup at the agreed event location and time. The customer must provide accurate location and access information and arrange reasonable, timely venue access for setup and, when reusable Pinopoles-owned components are included, retrieval at the agreed time. Venue restrictions or delays may affect the agreed schedule. The customer is responsible for resolving access issues; this policy does not impose an automatic waiting or failed-retrieval fee.

Reusable frames, stands, poles, bases, backdrop structures, and similar equipment may be provided temporarily. They remain Pinopoles property and are retrieved after the agreed period. If retrieval access is temporarily unavailable, the customer must safeguard the equipment and permit reasonable retrieval. Balloons and other consumable décor are not rented equipment merely because they are attached to a reusable structure.

Items that can be shipped

Some agreed items, such as applicable Custom Event Stationery, may be shipped directly by Pinopoles. The final scope and Shopify invoice will identify whether shipping is available and any applicable shipping charge. We do not promise a fixed rate, carrier, delivery date, shipping region, or free shipping for every request. Provide an accurate shipping address when an order requires shipment. If a shipment is delayed or has a problem, contact support@pinopoles.com with the order information. Applicable delivery and merchandise rights under law remain in effect.

Event Planning and full Decoration

Location, travel, delivery, setup, and retrieval for contracted services are determined by the applicable proposal and service agreement provided to the client.